Privacy Policy

This Privacy Policy explains how Cozy Cup ("we," "us," or "our"), operated by AI Agent Assistance LLC, collects, uses, and protects the information you provide when you place an order or communicate with us, including by text message (SMS).

Information we collect

• Order details — the items you order, pickup name, order total, and order status.
• Contact information — your name and mobile phone number, provided at checkout or when you message us.
• Payment — card payments are processed by our payment provider (Stripe). We do not store your full card number.

How we use your information

• To prepare and fulfill your order and provide pickup updates.
• To send order-related text messages (for example, "your order is ready") when you opt in.
• To respond to questions you send us about menu, hours, and location.

SMS / text messaging program

By providing your mobile number and checking the SMS consent box at checkout, or by texting our business number, you consent to receive order-related and customer-service text messages from Cozy Cup. Message frequency varies and depends on your order activity. Message and data rates may apply.

• Reply STOP at any time to unsubscribe. You will receive a confirmation and no further messages.
• Reply HELP for assistance, or contact us using the details below.
• Carriers are not liable for delayed or undelivered messages.

We do not share or sell your mobile phone number, SMS opt-in, or text-messaging consent to any third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties except subprocessors that help us operate the messaging service (for example, our telecommunications provider), solely to deliver the messages you requested.

How we share information

We share information only with service providers that help us run the business — such as our payment processor (Stripe) and our messaging/telephony provider (Twilio) — and only as needed to provide the service. We do not sell your personal information.

Data retention & security

We retain order and contact information for as long as needed to operate the business and meet legal obligations, and we use reasonable safeguards to protect it.

Your choices

You can opt out of text messages at any time by replying STOP. You may request access to or deletion of your information by contacting us.

Contact us

Questions about this policy or your information? Email hello@aitruckbites.com.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.